Investor Protection
Luramic Ltd is committed to maintaining high standards of client protection, transparency, and fair treatment. Our framework is designed to safeguard client interests through robust controls, clear procedures, and adherence to regulatory requirements.
Banking & Custody
Secure Banking Relationships Luramic Ltd maintains banking relationships with reputable and regulated financial institutions to support its operations and ensure the security of client funds. Our banking partners are selected based on strict criteria, including:
- Regulatory oversight and licensing
- Financial strength and reputation
- Robust security and payment infrastructure
- Ability to support international transactions
Safeguarding of Client Funds
Client funds are held in segregated accounts with reputable banking institutions and are kept separate from the Company’s own funds.
Professional Indemnity insurance
Luramic Ltd operates in full compliance with the applicable regulatory framework and, as part of its commitment to risk management and client protection, maintains Professional Indemnity Insurance. This insurance is designed to:
- Cover potential claims arising from professional services
- Enhance the Company’s financial resilience
- Provide additional assurance to clients and partners
Disputes and Settlements
Luramic Ltd has established a formal Complaints Handling Policy to ensure that all client concerns are addressed in a fair, transparent, and timely manner.
- Clients may submit complaints through the official communication channels outlined on our website
- All complaints are acknowledged promptly and handled in accordance with internal procedures
- The Company aims to resolve complaints within a reasonable timeframe, typically within 30 business days, depending on complexity
If a client is not satisfied with the outcome, they may escalate the complaint in accordance with the procedures set out in the Company’s policy. Where applicable, clients may refer unresolved complaints to the Financial Services Commission (FSC), Mauritius, or any other competent authority.
Governance & Oversight
Luramic Ltd is committed to maintaining high standards of corporate governance, transparency, and accountability. Our governance framework is designed to ensure effective oversight, sound decision-making, and full compliance with applicable regulatory requirements.
All key individuals are subject to regulatory approval (where required) and ongoing evaluation to ensure they remain suitable to perform their roles. The Company maintains a qualified and experienced management team with the necessary expertise in financial markets, risk management, compliance, and operations, ensuring that the business is managed in a sound and responsible manner.